Shipping Policy
The return of products comes with some specific conditions, please refer to the details below:
1. Product exchange/return conditions:
Products do not match in color, model, size according to the order.
Manufacturer's technical defect.
Returned products must be new, intact, not torn or cracked, show no signs of being washed and used.
Products must have full stamps, labels, warranty cards and purchase invoices.
The exchanged product is still within the allowable return period.
Not applicable to products in other promotions and liquidation products.
Customers can only return products provided that ISHI VN does not have other products of the same type (color, model, size) to replace.
2. Time limit for product exchange/return:
Product exchange period: 10 days for customers buying online and 7 days for customers buying directly at the store from the date the customer receives the goods.
Product return time: 07 days for customers buying online and 3 days for customers buying directly at the store from the date the customer receives the goods.
If the above time is exceeded, we will not accept exchange / return products for any reason.
3. Time limit for returning products to customers
For customers buying online:
Immediately after receiving your exchange/return product, we will conduct a product evaluation and notify the results and exchange/return solution to the customer within 3 to 5 days.
5. Refund form:
ISHI VN will bear 100% of the shipping fee for the customer if the exchanged product fully meets the conditions mentioned in Section 1 (conditions for product exchange/return).
In case the customer has paid online for the first product, the difference will be paid for the exchanged product (if any) by bank transfer.
The time to receive new goods is 7 days at the latest from the date ISHI VN receives the product to be exchanged.
RETURN POLICY